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American Computer Associates Service Plan Information

Network Management

Your entire network needs regular care to perform at its optimal level. As your primary IT management and support provider, ACA monitors your network's health on a daily basis. Having this information allows us to proactively maintain your network and provide strategic guidance before trouble occurs. From the development of a Disaster Recovery Plan to Annual Technology Plans, ACA will ensure that you have the proper resources in place as your business grows.

Plan Types

Maintenance
- ISP Liaison and Redundant Service
- Web Host Support
- 3rd Party Vendor Liaison

Network Management
- Router Management
- Firewall/Sercurity Management
- VPN Management

Asset Management
- Asset Lifecycle Management
- Asset Reporting

Projects and Strategic Planning
- Assigned Account Manager
- Unlimited Purchasing Support
- Scheduled Review Calls and Reporting
- Project Research and Proposals
- Disaster Recovery Planning
- Annual Technology Plans

Service Plan Options

Server Applications
- Microsoft Exchange Maintenance/Administration
- Backup Maintenance/Administration
- Major Database or Critical Applications

Optional ACA Services
- Anti-Spam Service
- Managed Firewall
- Web Site Hosting
- Managed On-Site Disaster Recovery Services
- Managed Off-Site Disaster Recovery Services

Technical Support
- 24x7 Service Availability Monitoring (Server)
- Remote Control and Phone Support
- Microsoft Application Support
- On-site Support Standard Business Hours
- Emergency After Hours Support 24x7x365

Maintenance
- Microsoft Patch Management
- Event Log Monitoring
- Log File Maintenance
- Drive Space Monitoring
- Online Asset Management
- Online Service Management
- Quarterly On-Site Maintenance

Security
- Anti-virus Software
- Spyware and Adware Removal
- User Account Administration
- Security Administration

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