American Computer Associates provides technology design and selection, technical support, systems management and administration, the review and development of IT policies and standards, and strategic planning services for our customers. To ensure that these services and provided in an effective, efficient, and timely manner, American Computer Associates will:
·Support and promote the productive use of technology throughout the organization.
·Ensure that all technology in place is secure, reliable, and performing as needed.
· Provide timely, effective end-user support to resolve problems and provide assistance.
·Select, design and install cost-effective, quality technology solutions, designed to meet business needs.
·Manage service contracts and vendor relationships for the highest quality at reasonable costs.
·Protect business interests and technology investments with effective IT policies and practices.
·Promote end-user self-sufficiency through training and communication.
·Maintain positive relationships with end-users through information and communication. o:p>
Our goal is to become your "trusted advisor" for all of your IT needs.